The 24/7 maintenance desk for property managers
Tenaivo answers every resident call and text with AI, around the clock, and logs each one as a ticket. True emergencies go to your on-call person, and a person at Tenaivo is alerted on every one. Your team sees every job, vendor and cost in one place.
Houston and Dallas first. Québec accounts supported in French.
Why Tenaivo
24/7
Each request is logged as a ticket, any hour. Residents are answered in English and Spanish on US accounts, in French on Québec accounts. A person at Tenaivo is alerted on every true emergency.
$1,500
Desk is $7 and Coordination $10 per door per month, setup included. No annual contract.
$22.081
Against a $10 price, for a 500-door Houston portfolio in the base case of our savings model.
Model estimate from our savings calculator, built on public Houston and Dallas data (October 2026). Not a guarantee. In this base case about $10.78 per door stays with your firm; the rest lands with the owners you manage for. See the calculator and every source
How it works
Residents call, text or use your web form, at any hour. AI takes the details and photos while they're standing in front of the problem, and the request is logged as a ticket from the first ring.
Gas smells, active leaks, no heat and sparking are flagged as emergencies. With on-call paging on, your on-call person is called and texted. Routine requests wait in a morning summary instead of a 2 a.m. call.
On Coordination, the vendor gets the job by text link from your Today screen, accepts with an ETA, and is chased when they go quiet, with the best backup suggested. On Desk, your team sends the vendor.
Residents who opt in to texts confirm it's fixed before the job closes. Photos, invoice and cost stay on the ticket, and spend rolls into each owner's monthly report.
At 2 a.m., someone still answers.
AI takes the call and logs it. True emergencies page your on-call person, and a person at Tenaivo is alerted on every one.
Platform
Four places a mid-size portfolio loses money or trust, and what Tenaivo does about each.
Preventive maintenance
Ready-made schedules, like filter changes and water heater flushes, added to a building in one tap. Each one creates its work orders on time. Every property keeps an equipment list with warranty dates, so a repair still under warranty reminds you to call the manufacturer first.
Vendor compliance
On Coordination, each vendor's insurance certificate, W-9 and license are tracked, with reminders before they expire, so you know who is covered before you send a job.
Resident updates
Every resident gets a tracker link that moves with the job. Residents who opt in to texts also get an update at least every 48 hours, notice before anyone enters, and an "Is it fixed?" check before the job closes.
Owner reporting and spend
A monthly maintenance report for each owner: spend by building and category, repair times, before-and-after photos. On Coordination, bigger repairs go to the owner for approval by link, and invoices are checked against a not-to-exceed limit.
Pricing
Two plans, setup included, and a $1,500 monthly minimum on either.
$7per door / month
The 24/7 desk. Your team sends the vendors.
$10per door / month
Everything in Desk, plus the vendor and owner follow-through.
Start with a 30-day paid pilot on either plan, backed by a money-back promise.
See full pricingFAQ
For the first response, yes. AI answers every call and text, takes the details and photos, and logs a ticket, so nothing waits for office hours. Your team makes the decisions. On every true emergency, your on-call person is paged when on-call paging is on, and a person at Tenaivo is alerted too. During early access, that person is our founder.
Gas smells, active leaks, no heat, sparking and fire are flagged on the call and never treated as routine. With on-call paging on, the person on call in your rotation is called and texted, and you can set a backup to be paged if nobody answers. Everything else waits in a morning summary.
No. Residents call the line and get a tracker link. Vendors get each job as a text link. Your maintenance team uses a simple phone app.
No. Tenaivo runs the maintenance desk alongside it, and your accounting and leasing stay where they are. Buildings, units, residents and vendors import nightly from Buildium and Rentvine (read-only), or from a spreadsheet on AppFolio, Rent Manager or Yardi.
Doors times the plan price, with a $1,500 monthly minimum: Desk is $7 per door and Coordination $10. At 500 doors that is $3,500 or $5,000 a month. The minimum applies below 215 doors on Desk and below 150 on Coordination.
Start with a 30-day paid pilot, backed by a money-back promise. After that it's month-to-month, and your data is yours to take with you.
Book a demo
Fifteen minutes on a call. We'll show you what came in, what closed and what went missing, and what the desk would have handled.
Prefer to pick a time yourself? Open the calendar
