How it works
How Tenaivo handles maintenance.
Four layers. One platform. From the tenant's first call to the owner's nightly digest.
01
Intake. The AI takes the call.
Your tenants call, text, or WhatsApp Tenaivo — not you. The AI answers in under 60 seconds, in English or French, 24 hours a day.
It asks the right questions. "When did it start? Is water still flowing? Can you send a photo?" It captures urgency, location, and detail. The tenant gets an acknowledgement and a ticket number on the spot.
No tenant call goes to voicemail. Ever.
Water pressure low
Photos requested · Urgency: Medium
02
Triage. Smart resolution where possible.
Roughly 30% of maintenance tickets don't actually need a vendor. A reset button. A breaker flip. A thermostat setting.
Tenaivo's AI walks the tenant through resolution steps for these cases. If it works, the ticket closes — no dispatch, no invoice, no time lost.
If it doesn't work, the ticket escalates immediately.
Ticket closed · No dispatch needed
03
Routing. A human gets it dispatched.
For everything that needs a vendor, your dedicated coordinator takes over. A real person who knows your buildings, your vendors, and your preferences.
They source the right vendor, negotiate the time, confirm the appointment, follow up on the job, and chase the invoice. If a vendor doesn't show, they find another one.
You don't manage vendors anymore. We do.
04
Reporting. You see everything.
Every ticket, every photo, every vendor invoice, every action — visible in one dashboard, in real time.
Every morning at 7am, your owner digest lands in your inbox: yesterday's tickets, today's emergencies, this week's costs, items that need your decision.
Nothing falls through the cracks. Nothing surprises you.
3
New
11
Resolved
2
Open
What happens in an emergency?
Tenaivo's AI is trained to detect emergencies — gas smell, water leak, no heat in winter, electrical sparking, fire, lockout. These tickets never get deflected to self-resolution.
Within seconds, the AI:
- 1Acknowledges the tenant and provides immediate safety guidance
- 2Escalates to the on-call coordinator
- 3Notifies the owner via SMS and email
- 4Dispatches the nearest qualified vendor
Average emergency response time: under 4 minutes from tenant call to coordinator action.
Ready to stop running maintenance manually?
Talk to us. 20 minutes. We'll map your current process and show you what changes.